Returns & Refunds

Need help with an order? The options below depend on whether you ordered a blank item or added your own artwork, text or other personalization.

Contact King’s Eagle about your order or email kingseagle6699@gmail.com. Please contact us before sending anything back.

Customized and personalized items

Items printed or personalized with your artwork, text, names or other custom details are made for your order. We do not accept returns or exchanges for a change of mind or a size, color, spelling or design choice you selected when the item was made as ordered.

If you receive the wrong item, an item damaged in transit, a manufacturing defect or a printing error, contact us within 30 calendar days of delivery. Include your order number and clear photos so we can review what happened. For a verified problem, we will arrange a suitable reprint, replacement or refund with you. King’s Eagle covers any necessary return shipping for a verified incorrect, damaged or defective item.

Damage caused by normal wear, washing contrary to the care instructions or alterations made after delivery is not covered by this policy. This does not exclude a manufacturing or printing defect that is identified after delivery.

Blank items without customization

For an item purchased without printing or personalization, you may request a return for fit, preference or a change of mind within 30 calendar days of delivery. For these non-quality returns, the item must be unworn, unwashed, unaltered and in its original condition, with its original tags where supplied.

If you are returning an eligible blank item because of fit, preference or a change of mind, you are responsible for the return shipping cost. If we supplied an incorrect item or an item with a verified defect, King’s Eagle covers the necessary return shipping cost.

For a wrong item, transit damage, manufacturing defect or other quality issue in a blank item, contact us within 30 calendar days of delivery with your order details and photos. The unused-condition requirements above do not exclude a verified fault claim. We will review the issue and arrange a suitable replacement or refund with you.

How to request a return or report a problem

Contact us. Use our contact form or email kingseagle6699@gmail.com. Include your order number, the email address used for the order, the affected item and a description of the issue. For damage, defects or printing problems, include clear photos of the item and any affected packaging.
Wait for return instructions. We will review the request and explain the next steps, including the return address and shipping arrangements if a return is needed. Do not send items to the manufacturer or to an address found elsewhere on the website.
Send an approved return as instructed. Pack the item securely and keep your shipping receipt and tracking details. If a physical return is not needed, we will tell you.

Refunds and replacements

We will confirm the outcome and the refund amount by email after reviewing your request and, where required, inspecting the returned item. For a verified error or defect in a customized item, an approved refund includes the price paid for the affected item and its customization.

Approved refunds are issued to the original payment method. The time for a refund to appear depends on your payment provider or bank. If we have confirmed that a refund was issued but you have not received it, check with your payment provider and contact us with your order number.

If a replacement or reprint is agreed, we will confirm the item, artwork and delivery arrangements with you before proceeding.